Shipping policy

State Bound Co. | American State Goods

Thank you for shopping with State Bound Co. We are committed to processing and delivering your order accurately, efficiently, and with clear information about what to expect.

State Bound Co. is a DBA of Dei Rossi Marketing and is owned and operated by Dei Rossi Marketing.

Orders are processed and shipped from our Richardson, Texas location unless otherwise noted on the applicable product page.

1. Order Processing Times

Orders are typically processed within 2–5 business days after payment and order verification are completed.

Processing times may be longer during:

  • Holidays
  • Product launches
  • Promotional and sales events
  • Periods of unusually high order volume
  • Peak travel and tourist seasons
  • Pre-order or made-to-order production

Business days are Monday through Friday and do not include weekends or federal holidays.

Processing time is separate from carrier transit time. Once your order has shipped, you will receive a shipping confirmation email with available tracking information.

2. Shipping Rates & Delivery Estimates

We currently offer $5 flat-rate shipping on eligible orders shipped within the United States.

Any exceptions or additional shipping charges for oversized, specialty, or otherwise ineligible products will be disclosed at checkout before your order is completed.

Estimated transit time for standard shipping is generally:

  • Standard Shipping: 3–7 business days after shipment

Delivery times are estimates and begin after an order has been processed and transferred to the shipping carrier.

Carrier delivery estimates are not guaranteed. Actual delivery times may be affected by weather, carrier delays, holidays, destination, or other circumstances outside our control.

3. Where Orders Ship From

State Bound Co. products are processed and shipped from Richardson, Texas, unless otherwise stated on a product page.

Our business office and fulfillment location is:

State Bound Co. / Dei Rossi Marketing
3120 Shiloh Rd #100
Richardson, TX 75082
United States

Please note: This is our business office and fulfillment location and is not a retail store. We do not currently offer in-person shopping or customer order pickup at this address.

4. Domestic Shipping

We currently ship within the United States, including:

  • All 50 states
  • U.S. territories where service is available
  • APO/FPO addresses where carrier service is available

Certain oversized, specialty, or restricted products may not be eligible for delivery to all destinations. Any applicable restrictions will be communicated when possible before checkout or on the applicable product page.

5. International Shipping

State Bound Co. does not currently ship to international addresses.

Orders must be shipped to an eligible U.S. delivery address.

6. Tracking Information

Once your order has shipped, available tracking information will be sent to the email address provided with your order.

Please allow up to 48 hours after receiving your shipping confirmation for tracking information to become active in the carrier's system.

If you have received a shipping confirmation but your tracking information has not updated after 48 hours, please contact us for assistance.

7. Lost, Stolen, or Delayed Packages

Once an order has been transferred to the shipping carrier, delivery times may be affected by circumstances outside State Bound Co.'s control, including carrier delays, weather, service interruptions, and other transportation issues.

If tracking shows that your package is delayed or appears to be lost, please contact the shipping carrier and our customer service team.

For packages marked "Delivered" but not received, we recommend checking around the delivery location and with household members, neighbors, building management, or the applicable carrier.

State Bound Co. will make reasonable efforts to assist customers with carrier claims or shipping issues when possible.

State Bound Co. is not responsible for packages lost or misdelivered as a result of an incorrect or incomplete shipping address supplied by the customer.

8. Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you discover an error in your shipping information, contact us as soon as possible at sales@stateboundco.com.

We cannot guarantee that an address can be changed after an order has been submitted or entered the fulfillment process.

Orders returned to us because of an incorrect, incomplete, or undeliverable address may require payment of additional shipping charges before the order can be reshipped.

9. Damaged, Defective, or Incorrect Items

We want you to receive your order in good condition and exactly as ordered.

If an item arrives damaged, defective, or incorrect, please contact State Bound Co. within 10 days of delivery.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photos of the affected product
  • Photos of the shipping packaging when applicable

After reviewing the information, we will work with you to provide an appropriate resolution, which may include replacement, refund, or store credit depending on the circumstances and product availability.

For additional information regarding returns and refunds, please review our Refund Policy.

10. Pre-Orders & Made-to-Order Items

Certain pre-order, custom, or made-to-order products may require additional processing or production time.

When applicable, estimated production or shipping information will be displayed on the product page.

If an order contains both in-stock and pre-order or made-to-order merchandise, items may be held and shipped together when the complete order is available. When appropriate, items may also be shipped separately.

Any applicable shipping information will be communicated to the customer when available.

11. Shipping Questions & Customer Service

For questions about shipping, tracking, delivery, or an existing order, please contact us:

State Bound Co. | American State Goods
A DBA of Dei Rossi Marketing

3120 Shiloh Rd #100
Richardson, TX 75082
United States

Email: sales@stateboundco.com
Phone: 972-584-0670
Customer Service Hours: 9:00 AM – 4:00 PM Central Time